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Smart Service vs ThermoGrid

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ThermoGrid vs Smart Service

Smart Service vs ThermoGrid Comparison

ThermoGrid vs Smart Service Comparison

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About Software

Smart Service
Smart Service is a powerful and modern field service management (FSM) software designed with the needs of small and medium businesses in mind. The software specifically provides real-time information, guidance, and resources to field technicians so they can deliver their services timely and accurately. Smart Service automates all types of field operations, saving time and resources for businesses. The Purchase Order Supplier Management feature allows businesses to effectively manage purchase orders with supp... Read more
ThermoGrid
ThermoGrid is a cloud-based field service software developed specifically for HVAC businesses. This software enables businesses to manage their workloads with special features such as lead generation, marketing, scheduling and dispatching, inventory management, payroll, and invoicing. The smart dispatching feature of this software automatically assigns the appropriate technician to a service location based on the technician's real-time location and expertise, thus improving customer experience. The GPS featu... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Features
star-iconstar-iconhalf-star-iconblank-star-iconblank-star-icon 2.8/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.5/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5
Pricing Score
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5
Mobile App
NA
NA
Ease of Use
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
Popularity
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5
Pros

The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.

Capterra
Pros

The ability to automate many of our daily tasks and customer touch points.

Capterra
Cons

I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up.

Capterra
Cons

I really wish we had found Thermogrid sooner.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5
Pros

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

GetApp
Pros

This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

GetApp
Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

GetApp
Cons

We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training.

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5
Pros

Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.

Software Advice
Pros

It works great when you have service it is easy to use and learn even if your not a computer tech person.

Software Advice
Cons

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

Software Advice
Cons

Drop boxes disappear and are under laying When you go back in calendar two weeks it doesn’t stay there after you exit out of a call.

Software Advice

Smart Service vs. ThermoGrid Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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